We’ve all been there: you send money via M-Pesa to the wrong recipient, or you enter the wrong amount. Panic sets in as you wonder if there is any way to reverse the transaction and get your money back. Fortunately, Vodacom M-Pesa reversal service can help you recover your funds. The good news is that it is possible to reverse transactions within a certain period of time. In this blog post, we will guide you on how to reverse Mpesa in Tanzania.
What is M-Pesa self-reversal?
M-Pesa self-reversal is a service that allows customers of M-Pesa to hold or reverse money that has been transferred or received by mistake within two hours of the transaction.
M-Pesa Reversal Information:
- Initiators: Both senders and receivers can initiate reversals.
- Number Requirement: Use the same number involved in the wrong transaction.
- Charges: Senders will be charged Tsh 60 from their M-Pesa account.
- Time Limit: Senders can initiate a reversal within 2 hours from the successful transaction, while receivers can initiate a reversal at any time.
- Reversal Timeframe: For transactions less than 100,000 TZS, you’ll receive reversed funds within 2 hours. For transactions above 100,000 TZS, it may take a maximum of 72 hours.
- Partial Use Warning: If the receiver has used some or all of the amount before the reversal, the initiation will not be successful, and you’ll receive a notification.
Remember to follow the procedures carefully, and use the correct M-Pesa receipt number for the reversal process. If there are any issues, check the provided SMS notifications for further instructions or contact M-Pesa customer support.
What is the procedure?
There are two procedures that can be followed depending on the situation:
Procedure 1: Sender can reverse the wrong transaction
- Dial *150*00#
- Select “My account” (Self Service)
- Select “self-reversal”
- Select “Hold Transaction” (wrong send)
- Enter the M-Pesa receipt number you want to reverse or choose from the last three transactions
- Confirm the transaction and the funds will be reversed accordingly
Procedure 2: Receiver can initiate reversal if they receive the wrong money
- Dial *150*00#
- Select “My account” (Self Service)
- Select “self-reversal”
- Select “Reverse Transaction” (wrongly received fund)
- Enter the M-Pesa receipt number you want to reverse or choose from the last three transactions
- Confirm the transaction and the funds will be reversed accordingly
Frequently Asked Questions:
Who can initiate the reversal?
Both the sender and receiver can initiate a reversal of the transaction. However, it is important to note that you must use the same number that was used to send or receive the wrong funds.
Are there charges for this service?
Yes, as a sender, you will be charged Tsh 60 from your M-Pesa account.
Is there a time limit for M-Pesa reversals?
Yes, as a sender, you will be able to initiate the reversal within two hours from the time of the transaction. After this period, it will no longer be possible to reverse the transaction.
Conclusion
Mistakes happen, but with M-Pesa self-reversal service it is easy to correct them. Remember to initiate the reversal within two hours of the transaction and to use the correct M-Pesa receipt number. By following the simple procedures outlined above, you can avoid losing money due to unintended transactions.