New Job Vacancy at Wananchi Group Tanzania Ltd - Customer Service Team Leader

Job Title: Buyer Service Group Chief DTH
Location: Tanzania
Overview
Wananchi Group Tanzania Restricted is a part of the Wananchi Group and certainly one of Japanese African main web, knowledge, TV providers, and multimedia communication options suppliers. We're in search of a Buyer Service Workforce Chief DTH, who will work independently to offer skilled and targeted customer support each internally and externally. He/She might be reporting to the Head of Gross sales and Retention Supervisor.
Advisable:
PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 - 2019. CLICK HERE!

Buyer Service Group Chief DTH will probably be chargeable for:

• Main a staff in design, implementation, and execution methods that handle buyer touchpoints activation/onboarding service help, to enhance subscriber, cost channels and posting, retention processes, and publicity to buyer retention and income dangers;
• Handle service help for ZUKU TV Tanzania base and useful resource in keeping with KPIs
• Obtain budgeted monetary objectives in the important thing ajira buyer retention KPIs.
• Drive customer-centric evaluation of buyer base and market info
• Level of referral for after-sales, retention technique, and escalations
• Present a report on buyer administration operations and efficiency

NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)

Qualifications

• Minimal of Diploma or Bachelor Diploma in Enterprise Administration
• four years of Customer support expertise in enterprise improvement. CS certification is an added benefit.

Recommended:
Free CV Writing and Download, Cover/Job Application Letters, Interview Questions and It's Best Answers plus Examples. Click Here!

MODE OF APPLICATION: