New Job Vacancy at Wananchi Group Tanzania Ltd - Customer Service Team Leader

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AJIRA LEO TANZANIA
Wananchi Group Tanzania Ltd
Jobs in Tanzania 2021: Job Vacancies at Wananchi Group Tanzania Restricted, 2021
Job Title: Buyer Service Group Chief DTH
Location:
Tanzania
Overview

Wananchi Group Tanzania Restricted is a part of the Wananchi Group and certainly one of Japanese African main web, knowledge, TV providers, and multimedia communication options suppliers. We're in search of a Buyer Service Workforce Chief DTH, who will work independently to offer skilled and targeted customer support each internally and externally. He/She might be reporting to the Head of Gross sales and Retention Supervisor.
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Buyer Service Group Chief DTH will probably be chargeable for:

  • Main a staff in design, implementation, and execution methods that handle buyer touchpoints activation/onboarding service help, to enhance subscriber, cost channels and posting, retention processes, and publicity to buyer retention and income dangers;
  • Handle service help for ZUKU TV Tanzania base and useful resource in keeping with KPIs
  • Obtain budgeted monetary objectives in the important thing ajira buyer retention KPIs.
  • Drive customer-centric evaluation of buyer base and market info
  • Level of referral for after-sales, retention technique, and escalations
  • Present a report on buyer administration operations and efficiency
Learn Additionally:
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2021 (1,319 POSTS)

Qualifications
  • Minimal of Diploma or Bachelor Diploma in Enterprise Administration
  • four years of Customer support expertise in enterprise improvement. CS certification is an added benefit.
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MODE OF APPLICATION:
Please share your CV and related certificates and supporting paperwork to recruit@tz.wananchi.com earlier than Friday 28th February 2021.

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