Wananchi Group Tanzania Restricted is a part of the Wananchi Group and certainly one of Japanese African main web, knowledge, TV providers, and multimedia communication options suppliers. We're in search of a Buyer Service Workforce Chief DTH, who will work independently to offer skilled and targeted customer support each internally and externally. He/She might be reporting to the Head of Gross sales and Retention Supervisor.
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Buyer Service Group Chief DTH will probably be chargeable for:
- Main a staff in design, implementation, and execution methods that handle buyer touchpoints activation/onboarding service help, to enhance subscriber, cost channels and posting, retention processes, and publicity to buyer retention and income dangers;
- Handle service help for ZUKU TV Tanzania base and useful resource in keeping with KPIs
- Obtain budgeted monetary objectives in the important thing ajira buyer retention KPIs.
- Drive customer-centric evaluation of buyer base and market info
- Level of referral for after-sales, retention technique, and escalations
- Present a report on buyer administration operations and efficiency
- Minimal of Diploma or Bachelor Diploma in Enterprise Administration
- four years of Customer support expertise in enterprise improvement. CS certification is an added benefit.
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